Terms of Sale

Who you are buying from

Cards in our shop are sold by Trading Card Exchange Limited, a company registered in England and Wales (company number [COMPANY NUMBER]), registered office [REGISTERED ADDRESS]. You can contact us at info@tcexchange.co.uk.

These terms apply when you buy from our shop as a consumer in the UK. They don't affect your statutory rights.

The cards

Every single card and bundle in the shop is one specific physical item, and the photos are scans of the exact card or cards you will receive. We grade condition using our condition guide. Grading is our honest judgement, so please look at the scans as well as the grade.

Prices and payment

Prices are in pounds sterling. [We are not VAT registered, so no VAT is charged. / Prices include VAT at the current rate.] Postage is shown in your basket and at checkout before you pay. Payment is taken by our payment provider, Stripe, when you place your order. We never see or store your full card details.

Our contract with you

Our contract with you starts when your payment is confirmed and we email your receipt. Our cards are also listed for sale elsewhere (for example on eBay), and each is one of a kind. Once you start checkout we hold your items for 30 minutes. If an item still sells elsewhere before your payment is confirmed, we can't supply it: we'll refund that item in full straight away (and postage too, if nothing in your order is left to send) and tell you in your receipt email.

If we've made an obvious pricing mistake, we'll contact you before sending your order and refund you in full if you don't want to go ahead at the correct price.

Delivery

We deliver to UK addresses only. Every order is sent by Royal Mail Tracked 48 (or a faster tracked service), with one postage charge per order shown before you pay. We aim to post orders within [2 working days] of payment, and you'll get an email with your tracking number when your order is on its way. Cards are sleeved and posted in a hard-backed envelope. The cards are your responsibility once delivered to the address you gave us.

If your order hasn't arrived within [10 working days] of posting, please email us and we'll look into it. If it's lost in the post we'll refund you in full or send a replacement where one is available.

Changing your mind, and faulty items

You can cancel your order and return items for a refund. See our returns and cancellations policy for how.

Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the goods. We sell only to consumers for private use. We aren't liable for business losses.

Your data

We use your details only to process and deliver your order. See our privacy policy.

Problems and the law

If you have a problem, please email info@tcexchange.co.ukand we'll do our best to put it right. These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.