Returns & Cancellations

Changed your mind?

You can cancel your order for any reason up to 30 days after you receive it. This is longer than the 14 days the law gives you (under the Consumer Contracts Regulations 2013). You don't need to give a reason.

If we haven't posted your order yet, just email us and we'll cancel it and refund you in full.

How to return cards

1. Email info@tcexchange.co.ukwith your order number (it starts TCX-) and which cards you're returning.
2. Post the cards back to us within 14 days of telling us, to [RETURNS ADDRESS]. Please protect them as we did (sleeve and a hard-backed envelope).
3. Unless the cards are faulty or not as described, you pay the return postage. We recommend a tracked service, as cards are your responsibility until they reach us.

Your refund

We refund you within 14 days of receiving the cards back (or of you telling us you've cancelled, if we hadn't posted them yet). If you return your whole order, we also refund the standard postage you paid. Refunds go back to the card you paid with.

Each card is the exact item shown in the scans, so we check returns against them. We may reduce your refund if a card comes back in worse condition than we sent it, for example creased or scuffed.

Faulty or not as described

Under the Consumer Rights Act 2015, what you buy must be as described and of satisfactory quality. If a card isn't what the listing and scans showed, or is damaged on arrival, email us within 30 days of delivery. We'll pay the return postage and give you a full refund, including your original postage. After 30 days you still have rights: we'll offer a repair, replacement or refund as the law requires.

Items we couldn't supply

Our cards are one of a kind and also listed elsewhere. If one sells elsewhere just before your payment goes through, we refund it automatically and tell you in your receipt email. You don't need to do anything. See our terms of sale.